Where do I find my support code?
Open the app, go to Settings, and look for Support code. It is a short code that identifies your install without an account.
Include it whenever you write to us. It is how we find your progress, streak and purchases.
How can we help?
Most answers are below. If yours is not, write to us. A person reads every message.
Email us
[email protected]We usually reply within two business days. Please include your support code from Settings.
I bought Premium but still see ads.
Open Settings and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account you bought with, and that you are online.
Still seeing ads? Email us with your support code and the date of purchase, and we will sort it out.
How do I cancel my subscription or get a refund?
Subscriptions are managed by Apple or Google, not in the game. Deleting the app does not cancel them.
iPhone and iPad: Settings → your name → Subscriptions → Arrow Puzzle Rush. Refunds: reportaproblem.apple.com.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions. Refunds: Google Play refunds.
My progress or streak is missing.
Progress lives on your device and is linked to your install. Reinstalling the app or switching phones can start a new install.
Write to us with your support code (from the old install, if you still have it) and roughly how far you had got. We will do what we can.
I am stuck on a level.
Every board is checked by a solver before it ships, so there is always a way out. Look for arrows whose lane is completely clear to the edge of the board, and remember that locked arrows only let go once nothing touches them.
The Hint booster lights up an arrow that can go right now. If you are sure a level cannot be solved, tell us the level number and we will check it.
Can I change how ads use my data?
iPhone and iPad: Settings → Privacy & Security → Tracking. Android: Settings → Privacy → Ads, where you can reset or delete your advertising ID.
Premium removes ads completely. More detail is in our Privacy Policy.
How do I see or delete my data?
Email [email protected] with your support code and tell us what you would like: a copy, a correction or deletion. We reply within 30 days.
The Privacy Policy lists everything the app collects.